1. Information We Collect

When you use our services, we may collect the following types of information:

Personal Information: Name, email address, phone number, and other contact details you provide when contacting us or using our services.
Project Information: Music files, project details, and creative preferences you share for production services.
Communication Records: Messages, emails, and other communications between you and Koopper Music Production.
Technical Information: IP address, browser type, and website usage data collected through cookies and similar technologies.

2. How We Use Your Information

We use the collected information for the following purposes:

Providing music production, mixing, and mastering services
Communicating with you about your projects and services
Processing payments and managing billing
Improving our services and website functionality
Sending important updates about your projects
Complying with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

With your explicit consent
To trusted service providers who assist in operating our website and conducting business (under strict confidentiality agreements)
When required by law or to protect our rights and safety
In connection with a business transfer or merger

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

Secure file transfer protocols for music projects
Encrypted communication channels
Regular security assessments and updates
Limited access to personal information on a need-to-know basis

5. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Project files are typically retained for a reasonable period after project completion to allow for revisions and future collaboration.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to legal requirements)
Object to or restrict certain processing of your information
Withdraw consent where processing is based on consent

7. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Phone: +351 933 355 095
Address: Rua de Chão de Zil, 141 1andar 4990-740 Viana do Castelo

Privacy Policy